The Battery OpenCloud Report 2024 highlights key trends in AI and cloud technologies
I just came across this article today. Overall, it’s pretty dry data about the ITSM market and a great read before bed! However, going into 2025, I found the recent insights on cloud-based ITSM trends for 2024 particularly compelling. Two key points stand out:
- Rapid Market Growth: The cloud-based ITSM market is projected to grow from $8.19 billion in 2023 to $9.18 billion in 2024 — with expectations to grow to $16.05 billion in 2028. This surge is driven by increased focus on user experience, digital transformation initiatives, and the adoption of cost-efficient operational models. As organizations continue to embrace cloud solutions, the demand for scalable and flexible ITSM platforms is set to rise.
- Integration of Automation and AI: A significant trend is the integration of automation and artificial intelligence into ITSM processes. This evolution aims to enhance efficiency, reduce manual workloads, and improve service delivery. By leveraging AI-driven analytics and automated workflows, ITSM platforms can proactively address issues, leading to more responsive and effective IT services.
These developments underscore the importance of adopting advanced, cloud-based ITSM solutions to stay competitive and meet evolving business needs–as organizations left-shift their service management into automated workflows and generative-AI enhanced services. Expect happier (and dare I say, more productive?) employees as a result!
https://www.openpr.com/news/3744066/2024-market-insights-cloud-based-it-service-management-trends