Why Is IT Service Management Suddenly Gaining Strategic Importance?
IT Service Management (ITSM) is no longer just a tool for solving IT problems—it’s becoming a cornerstone of business strategy. The ITSM market is expected…
The High Cost of Lousy IT Service: A Self-Inflicted Wound
While IT service will never earn the title of “The lifeblood of business,” it’s easy (and arguably a mistake) to underestimate its importance. When it’s…
The Evolution of ITSM – From Wild West to Framework Fest (Part Three)
USMBOK isn’t as flashy as its three counterparts, but it’s a broader perspective that holds everything together. Think of USMBOK as the seasoned ranch hand…
The Evolution of ITSM – From Wild West to Framework Fest (Part Two)
In part one, we described the three frameworks that form the backbone of effective IT service management. Let’s explore what prompted their development and how…
Introduction
In today’s business world, the spotlight shines brightly on the disruptors—the visionaries who dream up billion-dollar ideas and the tech wizards who bring those ideas…