Why Is IT Service Management Suddenly Gaining Strategic Importance?
IT Service Management (ITSM) is no longer just a tool for solving IT problems—it’s becoming a cornerstone of business strategy. The ITSM market is expected…
The Battery OpenCloud Report 2024 highlights key trends in AI and cloud technologies
I just came across this article today. Overall, it’s pretty dry data about the ITSM market and a great read before bed! However, going into…
The High Cost of Lousy IT Service: A Self-Inflicted Wound
While IT service will never earn the title of “The lifeblood of business,” it’s easy (and arguably a mistake) to underestimate its importance. When it’s…
The Evolution of ITSM – From Wild West to Framework Fest (Part Three)
USMBOK isn’t as flashy as its three counterparts, but it’s a broader perspective that holds everything together. Think of USMBOK as the seasoned ranch hand…
The Evolution of ITSM – From Wild West to Framework Fest (Part Two)
In part one, we described the three frameworks that form the backbone of effective IT service management. Let’s explore what prompted their development and how…
The Evolution of ITSM – From Wild West to Framework Fest (Part One)
Welcome to the ITSM Frontier The early days of IT were like the Wild West—chaotic, unpredictable, and full of mavericks. System administrators were the cowboys,…
Introduction
In today’s business world, the spotlight shines brightly on the disruptors—the visionaries who dream up billion-dollar ideas and the tech wizards who bring those ideas…