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Latest Articles
The Battery OpenCloud Report 2024 highlights key trends in AI and cloud technologies
I just came across this article today. Overall, it’s pretty dry data about the ITSM...
Read MoreThe High Cost of Lousy IT Service: A Self-Inflicted Wound
While IT service will never earn the title of “The lifeblood of business,” it’s easy...
Read MoreThe Evolution of ITSM – From Wild West to Framework Fest (Part Three)
USMBOK isn’t as flashy as its three counterparts, but it’s a broader perspective that holds...
Read MoreThe Evolution of ITSM – From Wild West to Framework Fest (Part Two)
In part one, we described the three frameworks that form the backbone of effective IT...
Read MoreThe Evolution of ITSM – From Wild West to Framework Fest (Part One)
Welcome to the ITSM Frontier The early days of IT were like the Wild West—chaotic,...
Read MoreIntroduction
In today’s business world, the spotlight shines brightly on the disruptors—the visionaries who dream up...
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