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Latest Articles
Why Is IT Service Management Suddenly Gaining Strategic Importance?
IT Service Management (ITSM) is no longer just a tool for solving IT problems—it’s becoming...
Read MoreThe Battery OpenCloud Report 2024 highlights key trends in AI and cloud technologies
I just came across this article today. Overall, it’s pretty dry data about the ITSM...
Read MoreThe High Cost of Lousy IT Service: A Self-Inflicted Wound
While IT service will never earn the title of “The lifeblood of business,” it’s easy...
Read MoreThe Evolution of ITSM – From Wild West to Framework Fest (Part Three)
USMBOK isn’t as flashy as its three counterparts, but it’s a broader perspective that holds...
Read MoreThe Evolution of ITSM – From Wild West to Framework Fest (Part Two)
In part one, we described the three frameworks that form the backbone of effective IT...
Read MoreThe Evolution of ITSM – From Wild West to Framework Fest (Part One)
Welcome to the ITSM Frontier The early days of IT were like the Wild West—chaotic,...
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